Selecting the free shipping option without tracking is a deliberate choice that shifts certain responsibilities to you. We supply a Proof of Shipping, but no tracking number follows. The risk of the package failing to reach your address is yours to accept with this method. When your order total exceeds $75, we strongly recommend choosing standard shipping with tracking so you can follow your shipment’s progress at every stage.

Shipping Choice and Associated Risks

Selecting the free shipping option without tracking is a deliberate choice that shifts certain responsibilities to you. We supply a Proof of Shipping, but no tracking number follows. The risk of the package failing to reach your address is yours to accept with this method. When your order total exceeds $75, we strongly recommend choosing standard shipping with tracking so you can follow your shipment’s progress at every stage.

Non-Delivery Resolution

If an order shipped via the free, untracked method hasn’t arrived after 60 days from the shipment date, the matter escalates to our tier 2 support team. At that point, a full refund is issued without any further questions.

Return Eligibility and Non-Returnable Items

Returns are only available for products purchased directly through www.lilybelless.com. Items bought from authorized retailers must be returned to the original place of purchase. You need to contact us within 45 days of receiving the order, providing your order number and the reason for the return. Once we review and approve the request, we’ll send you the next steps.

Personalized products are final sale—no refund or exchange is possible. Additionally, we may refuse returns that fall into these categories:

• Items bought through retailers
• Incorrect products purchased by mistake
• Products damaged through customer mishandling
• Returns without a receipt

Lilybelless reserves the right to deny any return.

Condition Requirements for Returns

The item must be unused, in the exact condition it was sent, and packed in its original box with all accessories, manuals, and documentation. Any stains, folded cards, broken seals, or broken plastic foiling will invalidate the return.

Damaged, Defective, or Wrong Items

If you receive a faulty unit, the wrong product, or something you’re not satisfied with, reach out to Customer Support with the following details ready. Having this information upfront speeds up the process:

• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

A video or photo may be required as evidence before we process a refund or replacement.

Refund Timelines and Methods

Once your return arrives, processing can take up to 14 business days. We’ll send a confirmation email when it’s complete. The refund amount—full or partial—depends on the specific situation.

Money goes back to the original payment method. For credit and debit card payments, the refund is sent to the card-issuing bank within 14 business days of receiving the returned item or the cancellation request. The bank determines when the credit appears on your account, so checking with them directly is the best approach if you don’t see it right away.

Order Cancellation and Modifications

Request any modifications or cancellations as quickly as possible, including your order number and the specific change. Any cancellation after an order is placed incurs a fee of 30% of the total price, regardless of how quickly the request is made. This fee exists because the merchant processor charges us for cancellations. Orders that have already been packed or shipped cannot be canceled.

Contacting Us for Returns

To obtain the return address, email our customer service at support@lilybelless.com.