Placing an order with lilybelless means accepting that your purchase is final from the moment it is submitted. Our system is designed to begin processing immediately, and this principle shapes every aspect of how we handle shipping and delivery. Please review your selections with care before completing your transaction.

Understanding Our No-Cancellation Policy

The core rule governing your order is straightforward: once it enters our system, it cannot be modified or cancelled. This is not a flexible guideline but a fixed condition of doing business with us. We move quickly to prepare your items, and the window for any intervention is extremely narrow. The practical implication is that you must be certain of your model, color, and all other details before you finalize the purchase.

If You Are Ordering from Outside the US

International shipments place specific responsibilities squarely on you as the customer. You are liable for all customs duties, import taxes, and any related fees levied by the destination country. These charges are not included in our pricing and are not covered by lilybelless. Furthermore, the obligation to track your shipment and to submit any required documentation to customs authorities or the courier rests entirely with you. We also require you to check your local postal regulations for any restricted items, as we cannot be held responsible for packages that are refused entry into your country.

If Your Package Is Delayed or Goes Missing

Several factors beyond our control can impact delivery. Local customs authorities may demand additional documentation, which can extend the timeline beyond any initial estimate. If a delivery fails or a package is returned to us because you did not follow up with the courier or provide necessary information, we will not process a free refund or replacement. In that situation, you may need to place a new order. We strongly advise you to monitor your tracking information closely and respond promptly to any carrier notices to avoid this outcome.

If You Need to Change Your Order

We recognize that mistakes can happen, but our ability to assist is limited by our processing speed. The only potential remedy is to contact us at support@lilybelless.com immediately after placing your order. However, once our warehouse has begun handling your items, no alterations are possible. An order that has been packed or shipped is final and cannot be cancelled under any circumstances. The moment your order moves into the preparation stage, the no-cancellation rule takes full effect.

About Your Payment

While our storefront displays prices in your local currency for convenience, the actual checkout and transaction are processed in USD through Paypal or Stripe. If your credit card account is not denominated in USD, your bank will set the exchange rate and may apply a foreign transaction fee according to its own policies. Lilybelless has no control over these charges and is not responsible for them. Any questions about the rate or fees should be directed to your bank.

A Note on Delivery Timelines

All delivery dates we provide are estimates, not guarantees. The final shipping cost is determined by your package's weight and destination. Once your package leaves our facility, you will receive a shipping confirmation email with your tracking details. Delivery is typically carried out by your local post office or a courier service, and if no one is available to receive the package, a notice card may be left. Our responsibility for the shipment ends at dispatch. The actual delivery is subject to the courier's ability, weather conditions, and unforeseen events, all of which can cause delays. During peak periods like holidays and sale seasons, you should also anticipate that processing may require additional time.